OpsMate · WhatsApp + WooCommerce

Reduce WhatsApp chaos. Let OpsMate run your ops.

OpsMate is your AI ops team‑mate on WhatsApp that answers repetitive questions, tracks orders, and guides customers to checkout using live WooCommerce data.

Book a 20‑min walkthrough View MVP scope

WhatsApp Business + WooCommerce today · More platforms and channels later.

Auto‑handle repetitive queries
Order status, FAQs, product basics handled by AI.
Faster time‑to‑answer
Near‑instant replies for common WhatsApp intents.
OpsMate demo · WhatsApp
Connected to WooCommerce sandbox store
Ops assistant
Shared inbox Order status Product discovery
Hi! I’m OpsMate 👋 I can check orders, answer FAQs, and help customers find the right products on WhatsApp.
Where is my order? Show bestsellers Shipping & returns
Customers keep asking “Where is my order?” Can you handle that for us?
Yes. I’ll connect to your WooCommerce orders and automatically answer most order‑status questions, and only flag edge cases to your team.
I’ll also collect stats so you can see how many conversations I resolve vs. escalate.
Support load
More repetitive queries handled by OpsMate instead of humans.
WhatsApp sales
Conversations nudged toward product pages and checkout.
Ops insights
Simple analytics around volume, intents, and escalations.

From WhatsApp chaos to an ops assistant in days

OpsMate plugs into WhatsApp and WooCommerce, then automates the repetitive operations work your team handles today.

1
Connect WhatsApp & WooCommerce

Use a guided setup to link your WhatsApp Business API provider and WooCommerce store. No heavy IT project required.

2
Define flows that matter

Start with order status, FAQs, and product discovery flows. Decide what OpsMate should automate and what should escalate.

3
Monitor & optimize ops

See how many conversations OpsMate resolves, which intents dominate, and where your team still needs to step in.

Built for a focused MVP

OpsMate starts narrow on WhatsApp + WooCommerce so you get real results fast, with a clear roadmap for more.

In scope today
  • WhatsApp Business as the primary customer channel.
  • WooCommerce as the ecommerce source of truth.
  • Read products, categories, inventory, and orders.
  • Tag orders/customers with lightweight metadata from conversations.
  • Product discovery, recommendations, FAQs, and order status flows.
  • Light cart/checkout assistance via links and reminders.
  • Merchant console with guided setup and unified inbox.
Planned after validation
  • Additional channels (Telegram, Arattai, voice, web chat).
  • Additional platforms (Shopify and custom commerce backends).
  • Advanced marketing automation and broadcast campaigns.
  • Complex, multi‑team live‑chat routing and agent workspace.
  • Deeper analytics and cross‑channel ops insights.

OpsMate vs other options

OpsMate focuses on being an ops‑first assistant on WhatsApp with WooCommerce, inspired by tools like Trengo, Gallabox, and Kommunicate but scoped for your MVP.

Product Primary focus WhatsApp WooCommerce Ops‑first MVP
OpsMate (you) Ops assistant on WhatsApp + WooCommerce for support & sales. Yes · MVP channel. Yes · core integration. Yes · narrow, ops‑focused scope.
Trengo Omnichannel inbox & automation platform.[web:183] Yes, via integrations.[web:183] Indirect / via integrations.[web:183] Broader CX platform.
Gallabox No‑code WhatsApp conversational commerce & automation.[web:176][web:179] Yes, core channel.[web:179] Supports ecommerce integrations.[web:176] Broader campaign & sales use cases.
Kommunicate Chatbot + live chat for web & messaging.[web:74][web:185] Supported via integrations.[web:185] WooCommerce via chatbot integrations.[web:164] General chatbot platform.

Ready to make WhatsApp part of your ops team?

Start with a focused MVP: OpsMate on WhatsApp + WooCommerce. Add more channels and platforms once the value is proven.

Join the OpsMate pilot
You’ll get a guided setup, shared inbox, and early say in the roadmap.